Terms of service

Effective Date: 15th January 2025

These Terms and Conditions form the basis for the provision of all services on our online marketplace www.eclatroyale.com.

Company Information: Éclat Royale is a high-end jewellery marketplace where different designers can sell their designs. Customers can purchase luxury jewellery from various designers in one place.

Éclat Royale 14C St - Al Quoz - Al Quoz Industrial Area 4 - Dubai - United Arab Emirates
Email: info@eclatroyale.com

PLEASE NOTE THAT THE RETURN ADDRESSES FOR RETURNS MAY VARY DEPENDING ON THE DESIGNER. PLEASE CONTACT US BEFORE RETURNING FOR THE CORRECT ADDRESS.

1. General Information Éclat Royale facilitates the sale of jewellery from designers worldwide. Orders containing jewelry from multiple designers may be shipped in separate deliveries.

By placing an order, you accept these Terms & Conditions. We ensure that orders are placed and shipped directly from the designer to you with tracking and insurance. Your personal data is safe with us, and we only share necessary shipping information for order fulfillment.

If you have any questions, you may contact us via email. We respond within 48 hours.

2. Role of Éclat Royale The product page for each item specifies whether it is sold directly by Éclat Royale or a designer. Éclat Royale provides the marketplace and facilitates transactions but is not responsible for the product, its quality, or any issues related to it. The designer is responsible for returns, exchanges, complaints, and legal compliance.

Regardless of the seller, Éclat Royale will remain the primary point of contact for customer service and will facilitate payments and returns when necessary.

3. Personal Data To process your orders, Éclat Royale collects and processes necessary personal data. If you purchase from a designer, relevant data will be shared with them for order fulfillment. Our Privacy Policy applies to all transactions.

4. Payments We reserve the right to change prices at any time. The applicable price is the one listed at the time of order placement.

Accepted payment methods:

  • Visa, MasterCard, American Express

  • PayPal, Apple Pay

  • Bank transfers (Note: Bank transfers are not protected by the objection scheme, but returns may still be processed as per our policy.)

For security reasons, all payments undergo verification. If additional information is required, we will contact you before processing payment.

Your payment is only deducted when your order is shipped or when the designer starts crafting your custom piece.

5. Shipping & Delivery The estimated delivery time is specified on the product page. Delivery time refers to business days and excludes weekends and public holidays. Extended delivery times may apply for custom-made items (+4 weeks). You will be informed in such cases.

6. Returns & Refunds Returns must be initiated within 14 days of receiving your order. An additional 14-day extension is provided, making the total return period 30 days.

  • The item must be in its original packaging and unused.

  • The customer is responsible for return shipping costs.

  • To request a return, contact info@eclatroyale.com. 

    for the correct return address.

    If the return is due to an error on our part, we will cover shipping fees.

     

Non-Returnable Items:

  • Custom-made or personalized jewelry.

  • Items showing signs of wear and tear beyond standard handling.

Refunds will be processed using the original payment method. If an item is returned with signs of use, a partial refund may be issued based on its condition.

7. Exchanges We offer one free exchange per order for size adjustments. If further exchanges are required, the customer must cover the shipping costs.

8. Complaints & Warranty If an item is defective, you have 24 months to file a complaint, in accordance with UAE consumer protection laws. Normal wear and tear is not covered. Complaints must be submitted within a reasonable time after detecting the issue.

To file a complaint, email info@eclatroyale.com  with a description and photos of the defect. If the issue falls under warranty, you may receive a repair, replacement, partial refund, or full refund, depending on the case.

9. Right of Withdrawal You may withdraw from a purchase within 14 days of receiving your item. If you do so, you have another 14 days to return the item.

To withdraw, email info@eclatroyale.com The refund will be processed once we receive and inspect the item.

10. Disclaimer Éclat Royale is not responsible for any negative acts, damages, or issues resulting from the use of products purchased through the platform. The responsibility for product quality, authenticity, and compliance lies with the designer.

11. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of the United Arab Emirates. Disputes will be resolved through arbitration or UAE courts.

Last updated: 03/05/2025

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Éclat Royale Terms and Conditions

Effective Date: 15th January 2025

1. Acceptance of Terms

By accessing and using Éclat Royale (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website. Your registration or use of the Website constitutes your acceptance of all the terms contained herein.

2. About Éclat Royale

Éclat Royale is an online marketplace that connects independent fine jewelry vendors with global customers. The Website acts solely as a platform to facilitate transactions between vendors and buyers. Éclat Royale does not manufacture, sell, or otherwise own the products listed by third-party vendors.

3. User Registration & Account Responsibilities

Registration:

When you register, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

Acceptance:

By registering, you confirm that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy.

Updates:

You agree to promptly update your account information as necessary.

4. Vendor and Product Information

All products sold on Éclat Royale are provided by independent vendors. Product descriptions, images, and prices are supplied by vendors. Éclat Royale does not guarantee the accuracy, reliability, or quality of any vendor-provided content.

Buyers must review vendor-specific policies (including return and refund policies) before making a purchase.

5. Ordering, Payment, and Shipping

Orders:

When you place an order, you are entering into a contract directly with
the vendor. Éclat Royale is not a party to any transaction.

Payment:

All payments are processed securely through our payment gateway. The
payment terms and methods will be displayed at checkout.

Shipping:

Vendors are responsible for processing orders and shipping products. Estimated delivery times provided on the Website are for reference only.

6. Returns and Refunds

Customer Responsibility:

For returns, exchanges, or
refund requests, you must directly contact the vendor using the contact
information provided in your order confirmation.

Return Shipping:

You will bear the cost of return shipping and handling unless the product is defective or was misrepresented.

Vendor Policies:

Specific return and refund policies are set by individual vendors. Please review these policies on the product page before making a purchase.

Resolution:
Éclat Royale is not responsible for disputes or issues regarding returns;
such matters must be resolved between the buyer and the vendor.

7. Liability and Indemnification

Platform Disclaimer:

Éclat Royale operates solely as an intermediary platform and is not responsible for the performance, quality, or delivery of products provided by vendors.

Limitation of Liability:

In no event shall Éclat Royale, its affiliates, or its employees be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or from any transactions between you and the vendors.

Indemnification:

You agree to indemnify, defend, and hold harmless Éclat Royale and its management, employees, and affiliates from any claims, damages, or liabilities arising out of:

Your use of the Website,

Any dispute with a vendor regarding product quality,
shipping, or returns,

Your breach of these Terms and Conditions.

8. Intellectual Property

All
content, including text, graphics, logos, images, and software on the
Website, is the property of Éclat Royale or its licensors and is protected
by copyright laws.

You
may not reproduce, distribute, or create derivative works from any content
on the Website without explicit written permission.

9. Data Protection and GDPR
Compliance

Data Collection & Use:

We collect and process
personal data in accordance with our Privacy Policy. By using the Website,
you consent to our processing of your personal data.

Your Rights:

Under the General Data
Protection Regulation (GDPR), you have the right to access, correct, or
delete your personal information. For details, please review our Privacy
Policy.

Security:


We implement appropriate measures to protect your personal data. However,
we cannot guarantee absolute security.

10. Modifications to Terms

Éclat
Royale reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the Website along with an updated Effective Date.
Your continued use of the Website constitutes acceptance of the revised terms.

11. Governing Law and Dispute
Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).

Any disputes arising from these terms shall be first resolved through mediation. If mediation fails, disputes will be referred to arbitration under UAE jurisdiction.

12. Entire Agreement

This Agreement, along with our Privacy Policy, constitutes the entire agreement
between you and Éclat Royale regarding your use of the Website, superseding all
prior agreements or understandings.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@eclatroyale.com