FAQs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@eclatroyale.com
1. Orders & Payment
A: Simply browse our collections, select your desired item, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
A: Once your order is confirmed, you'll receive a tracking number via email to monitor your order's progress.
A: Yes, Éclat Royale offers worldwide shipping. Delivery times and fees may vary based on your location.
A: Orders within the UAE typically arrive within 3-5 business days. International orders may take 7-14 business days.
A: Yes, we provide express shipping options at checkout for faster delivery.
A: We accept returns for eligible items within 14 days of delivery. Items must be in their original condition with packaging. Personalized or customized items are non-returnable.
A: Please contact our support team at info@eclatroyale.com with your order number and reason for return. We'll guide you through the process.
A: Yes, exchanges are available for items of equal or higher value within 14 days of purchase.
A: Store your jewelry in its original box or a soft pouch to keep it safe. Avoid exposure to harsh chemicals, perfumes, and water to maintain its brilliance. You can also use our Analucia Jewelry Cleaner, available on our website. Éclat Royale is the official EMEA partner for Analucia Jewelry Cleaner.
A: Please check with designer for personalization
Yes, all jewelry available on Éclat Royale is sourced from reputable designers who meet our quality and authenticity standards. Many pieces come with certificates of authenticity and are crafted using high-quality materials
A: Unfortunately, personalized or customized items cannot be returned or exchanged.
A: Currently, Éclat Royale operates online. Stay tuned for updates
A: You can reach us at info@eclatroyale.com
A: If the designer offers gift wrapping, then yes! You can leave a request at checkout, and the designer will accommodate it if available.
A: This depends on the designer you are ordering from. You can add a custom message at checkout, and the designer will review your request to see if they can include it.
A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences.
A: We prioritize your privacy. Please refer to our Privacy Policy for detailed information on how we protect your data.
the sizes available are mentioned with each product . If you need additional assistance, you can contact our support team info@eclatroyale.com or the designer directly.
Resizing services depend on the designer and the type of jewelry. If resizing is available, it will be mentioned on the product page. You can also contact customer support
info@eclatroyale.com for more information.
Each designer provides details about the materials used in their pieces. You can find this information on the product description page. We ensure that all jewelry meets high-quality standards.
Yes, Éclat Royale partners with designers who prioritize ethical sourcing and sustainable practices. If a product has specific ethical certifications, they will be mentioned on the product page.
Many of our designers include a certificate of authenticity with their jewelry. Please check the product details or contact our team if you need confirmation before purchasing.
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will assist you in resolving the issue, whether through a replacement, exchange, or refund.
Order modifications and cancellations depend on the order status. If your order has not been processed yet, you may be able to make changes. Please contact customer support as soon as possible to check if modifications are possible.
Some designers offer warranties on their jewelry. If a warranty is available, it will be mentioned in the product description. You can also reach out to us for more details.
While we cannot guarantee exact delivery dates, you can leave a note at checkout, and we will do our best to accommodate your request. Express shipping options may also be available for faster delivery.
Currently, we do not offer financing or installment payments. However, we are exploring options to introduce this in the future. Stay tuned for updates!
If your package is lost or stolen, please contact us immediately. We will work with the courier to track your order and, if necessary, assist you with a claim or replacement.
If you’re interested in showcasing your designs on Éclat Royale, you can apply through our website. Our team will review your portfolio and contact you with the next steps.
We work with designers who offer high-quality, luxury jewelry. All pieces must meet our quality standards, and designers should provide detailed product descriptions, professional images, and pricing information.
Designers set their own prices, and Éclat Royale charges a commission on each sale. The exact commission rate and terms will be provided upon approval as a seller.
Once approved, you will receive access to our seller dashboard, where you can upload products, manage inventory, and track orders.
Yes, designers can offer custom or made-to-order pieces. Customers can submit personalization requests, and designers can accept or decline based on feasibility.
Customers may reach out with questions regarding your products. Our platform allows designers to respond to inquiries directly through their seller dashboard.
Return policies depend on each designer. If a return request is approved, Éclat Royale will facilitate the process according to the designer’s terms. Personalized items are typically non-returnable.
Payments are processed through our secure system and transferred to designers on a regular schedule. Details about payout frequency and methods will be shared upon onboarding.
Yes, designers can run promotions or offer discounts. These can be managed through the seller dashboard, and our team can assist with marketing special offers.
We provide marketing support, customer service assistance, and a seamless selling experience to help designers grow their brand. Our team is available for guidance and troubleshooting.
Yes, designers are credited for their work, and their brand names are displayed alongside their products on Éclat Royale.
We accept high-quality luxury jewelry that meets our brand standards. Certain items, such as mass-produced or low-quality pieces, may not be accepted.
For any other questions, feel free to contact us at info@eclatroyale.com. We're here to assist you!
Thank you for choosing Éclat Royale