Shipping policy

Effective Date: 15th January 2025

At Éclat Royale, we collaborate with global vendors to offer fine jewelry. Orders are fulfilled and shipped by the respective vendors.

1. Shipping Timeline

1.1 Processing Time:

  • Orders are processed by vendors within 3-7 business days.

1.2 Delivery Time:

  • Delivery timelines vary depending on vendor location and shipping destination. Estimated delivery dates are provided at checkout.

2. Shipping Costs

  • Shipping fees are calculated based on vendor rates and customer location at the time of checkout.

3. International Orders

  • Customers are responsible for customs duties, taxes, or other import fees associated with international shipments.

4. Tracking

  • Vendors provide tracking information once the order is shipped.

5. Delivery Issues

  • For delayed or undelivered orders, contact the vendor or shipping company directly using the tracking details provided.
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Éclat Royale Terms and Conditions

Effective Date: 15th January 2025

1. Acceptance of Terms

By accessing and using Éclat Royale (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website. Your registration or use of the Website constitutes your acceptance of all the terms contained herein.

2. About Éclat Royale

Éclat Royale is an online marketplace that connects independent fine jewelry vendors with global customers. The Website acts solely as a platform to facilitate transactions between vendors and buyers. Éclat Royale does not manufacture, sell, or otherwise own the products listed by third-party vendors.

3. User Registration & Account Responsibilities

Registration:

When you register, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

Acceptance:

By registering, you confirm that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy.

Updates:

You agree to promptly update your account information as necessary.

4. Vendor and Product Information

All products sold on Éclat Royale are provided by independent vendors. Product descriptions, images, and prices are supplied by vendors. Éclat Royale does not guarantee the accuracy, reliability, or quality of any vendor-provided content.

Buyers must review vendor-specific policies (including return and refund policies) before making a purchase.

5. Ordering, Payment, and Shipping

Orders:

When you place an order, you are entering into a contract directly with
the vendor. Éclat Royale is not a party to any transaction.

Payment:

All payments are processed securely through our payment gateway. The
payment terms and methods will be displayed at checkout.

Shipping:

Vendors are responsible for processing orders and shipping products. Estimated delivery times provided on the Website are for reference only.

6. Returns and Refunds

Customer Responsibility:

For returns, exchanges, or
refund requests, you must directly contact the vendor using the contact
information provided in your order confirmation.

Return Shipping:

You will bear the cost of return shipping and handling unless the product is defective or was misrepresented.

Vendor Policies:

Specific return and refund policies are set by individual vendors. Please review these policies on the product page before making a purchase.

Resolution:
Éclat Royale is not responsible for disputes or issues regarding returns;
such matters must be resolved between the buyer and the vendor.

7. Liability and Indemnification

Platform Disclaimer:

Éclat Royale operates solely as an intermediary platform and is not responsible for the performance, quality, or delivery of products provided by vendors.

Limitation of Liability:

In no event shall Éclat Royale, its affiliates, or its employees be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or from any transactions between you and the vendors.

Indemnification:

You agree to indemnify, defend, and hold harmless Éclat Royale and its management, employees, and affiliates from any claims, damages, or liabilities arising out of:

Your use of the Website,

Any dispute with a vendor regarding product quality,
shipping, or returns,

Your breach of these Terms and Conditions.

8. Intellectual Property

All
content, including text, graphics, logos, images, and software on the
Website, is the property of Éclat Royale or its licensors and is protected
by copyright laws.

You
may not reproduce, distribute, or create derivative works from any content
on the Website without explicit written permission.

9. Data Protection and GDPR
Compliance

Data Collection & Use:

We collect and process
personal data in accordance with our Privacy Policy. By using the Website,
you consent to our processing of your personal data.

Your Rights:

Under the General Data
Protection Regulation (GDPR), you have the right to access, correct, or
delete your personal information. For details, please review our Privacy
Policy.

Security:


We implement appropriate measures to protect your personal data. However,
we cannot guarantee absolute security.

10. Modifications to Terms

Éclat
Royale reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the Website along with an updated Effective Date.
Your continued use of the Website constitutes acceptance of the revised terms.

11. Governing Law and Dispute
Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).

Any disputes arising from these terms shall be first resolved through mediation. If mediation fails, disputes will be referred to arbitration under UAE jurisdiction.

12. Entire Agreement

This Agreement, along with our Privacy Policy, constitutes the entire agreement
between you and Éclat Royale regarding your use of the Website, superseding all
prior agreements or understandings.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@eclatroyale.com